Get in Touch (We’re Actually Nice)
Something wrong with your order? Want to ask about a product? Or just curious about how date seed powder even became a thing? Whatever it is—we’re here.
Frequently asked questions
I placed my order three days ago. Where is it?
Good question. Orders usually ship out in 1–3 business days. If it’s been longer, check your spam for the tracking email or just message us.
The thing I want is out of stock. Forever?
Probably not! Most products—like our date energy bites—get restocked often. Use the “Notify Me” option or send us a message. We’ll let you know when it’s back.
Do you actually read these messages or is it a robot?
Yep, we read everything. No auto-replies here. A real human will get back to you (who may or may not be eating date cookies while replying).
My package says delivered, but… it’s not here?
Okay, deep breath—we’ve been there. Sometimes delivery agents mark it “delivered” before it actually reaches you. Give it 24 hours. Still nothing? Email us with your order ID and we’ll chase it down like date crumbs on the floor.
How do I contact you faster—email feels slow?
We get it. Email feels like writing a letter sometimes. But for now, it’s still the best way to reach us. We don’t offer phone support yet (small team!), but we promise we actually check and reply to emails quickly. Like, real-person quickly.
